Resolved -
The issue has now been resolved.
If a payment has the status Initiated, please do not process it manually, as this will result in a duplicate payment. All initiated payments should be completed automatically over the next few hours.
If an invoice has the status Paused, it will need to be initiated manually by clicking Pay Now.
If you have already processed a paused payment manually in Danske Bank, please remember to mark the invoice as paid in Corpay One.
Apr 8, 14:22 CEST
Update -
We are currently waiting on a key from Danske Bank before we can test a possible solution.
It takes a few hours for Danske Bank to generate a key.
We will keep you updated.
Apr 8, 12:47 CEST
Update -
We expect that a potential solution will be tested today.
Apr 8, 08:43 CEST
Identified -
Danske Bank has identified the issue on their side, and we are working closely with them to restore the connection as soon as possible.
At present, no payments through Danske Bank are being processed until the issue is resolved.
If a payment has been initiated, please do not process it manually, as this will result in a duplicate payment once the connection is restored. However, if a payment is paused, it can be processed manually.
Apr 7, 13:28 CEST
Investigating -
We are currently investigating issues affecting the connection to Danske Bank.
Apr 7, 11:31 CEST